About Us

i-Shock - Since 2004

i-Shock began back in 2004. We have been selling silver jewellery online through our website ever since. Offering good prices on quality silver jewellery and giving our customers personal, old-fashioned good customer service.

In 2014 we celebrated our 10th anniversary and have given our website a fresh new look - we hope you like it.

Postage

We have a simple flat rate delivery charge of just £2.50 for jewellery items for UK orders. It doesn't matter how many items you buy, you still pay only the same flat rate.

We also offer Royal Mail Special Delivery as an option at the checkout.

International orders are shipped by Airmail.

Despatch

We pride ourselves on our outstanding level of service. We hold stock of all items and typically despatch all orders placed before 11am the very same day. Orders are shipped using First Class Royal Mail.

Delivery

The vast majority of our UK orders arrive the next working day after we despatch. However please allow up to 7 days from time of despatch for delivery for UK addresses. For international orders such as USA please allow up to 14 days.

Keeping You Updated

As part of our service we email you as soon as your order is being processed and when it is despatched.

Order Tracking

You can track the progress of your order during our despatch process by logging into your account and clicking the My Orders link.

Returns

We want you to be happy with your jewellery and offer a full no-quibble returns guarantee. If you are unhappy with your purchase for any reason you may return it to us within 30 days of receipt for a refund of the price paid for the item.

Before returning any item, please contact us using the website or email for a returns tracking number. When returning items you are responsible for ensuring that the item is well packed and for the cost of the postage. For your own security all returns should be sent to us using Signed-For Delivery.

Our office address for returns is:

Gorrod Media
72 Field House Gardens
Diss
Norfolk
IP22 4PH
United Kingdom